Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@viremere.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@viremere.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@viremere.com.

At Viremere, we stand behind the quality of our products. This Return & Refund Policy outlines our procedures to ensure a fair and transparent experience. By making a purchase on our website, you agree to the terms below.

1. Return Period

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following requirements:

  • The item must be in the same condition as received.
  • It must be unused, unworn, and with all original tags attached.
  • It must be in its original packaging.
  • A receipt or proof of purchase is required to process your request.

3. How to Initiate a Return

To start a return, please contact our customer service team:

Return Procedure:

  1. Once your return request is approved, we will provide you with a return shipping label.
  2. We will send you detailed instructions on how and where to send your package.

Note: Items sent back to us without first requesting a return and receiving authorization will not be accepted.

4. Damages and Issues

Please inspect your order upon delivery. Contact us within 72 hours of delivery if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and provide a resolution, such as a full refund or replacement for the damaged goods.

5. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants).
  • Custom products (such as special orders or personalized items).
  • Personal care goods (such as beauty products or hygiene items).
  • Hazardous materials, flammable liquids, or gases.
  • Sale items and Gift cards.

6. European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must still meet the eligibility criteria mentioned in Section 2.

7. Refund Process

We will notify you once we’ve received and inspected your return to inform you if the refund was approved.

  • Approval: If approved, you’ll be automatically refunded on your original payment method within 10 business days.
  • Processing Time: Please keep in mind it can take some time for your bank or credit card company to process and post the refund.
  • Inquiries: If more than 15 business days have passed since we approved your return and you have not received the funds, please contact us at service@viremere.com.

8. Return Address

Important: Do not send items back to the manufacturer. All authorized returns must be sent to the following address:

YAU SHING HOUSEHOLD CO
Attn: Viremere Returns
RM G26&G27 G/F
PROVIDENT SQUARE
21-53 WHARF ROAD
NORTH POINT, HK

Contact Information

For any questions regarding our policies, please contact us:

  • Brand: Viremere
  • Corporation: YAU SHING HOUSEHOLD CO
  • Address: RM G26&G27 G/F, PROVIDENT SQUARE, 21-53 WHARF ROAD, NORTH POINT, HK
  • Email: service@viremere.com